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A video that surfaced online on Tuesday depicts a Southwest Airlines passenger causing a commotion on a flight bound for Orlando, due to a crying toddler aboard the plane which was stuck in holding at Palm Beach because of adverse weather.

The unnamed passenger’s frustration with the situation led him to berate the baby, the parents, and Southwest flight attendants who were attempting to calm him down.

The man could be heard shouting, “I paid for a ticket to have a comfortable flight. That child has been crying for 40 minutes!”

Southwest said in a statement: “We commend our crew for exhibiting outstanding professionalism while handling a challenging situation, and we offer our apologies to the other customers onboard who had to experience such unacceptable behavior.”


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